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Help, I can't play multiplayer.

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hi all, I recently bought splatoon and as soon as I downloaded it I went to play online. But every time I have gone to do that it comes up with an error saying (could not connect to partners device). I searched online how to fix this and people suggested that I try a manual internet set up. Didn't help every time I tried to connect it would do a performance test, it would find the device device but wouldn't connect to the Internet.

 

please help me and leave any suggestions

BTW my internet is Bigpond (Australian)


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